Our Reviews

Electric problems which caused car to die, so I needed a new battery. They helped me out quickly.

I asked for my car to be picked up, as I was unable to bring the car in. L The valet was 90 minutes late, and they only arrived at all because I called three times. In addition, after my car was dropped off, my oil change sticker was torn off without any effort to make it look clean, and no new sticker was put up. So, my windshield is a sticky mess. Beyond all that, no receipt was left in my car, and there was also no overview of the maintenance check. In all, this was a disappointing experience. I have usually had nothing but excellent service.

So caring and honorable in working w me over months!

Very professional

What a great buying experience! No haggling or pressure. Everyone at the dealership was very nice and helpful.

I was very comfortable with Mike he walked me through everything and made the experience so amazing for buying my first car

Please do a better job of keeping in touch with your customers dieing the service procedure.

Had my car in for oil change and tire rotation, all was fine but tire pressures were not checked, down to 29# and 30# according to tire sensors, should be 35#.

Very straight forward transaction. I love having an appointment with the vehicle we were interested in ready for us when we arrived. I love the straight forward pricing, and the honest responses by all of the employees that assisted in our purchase. We were only at the dealership for around 3 hours which is a record short amount of time for us. We received a fair and open trade-in without all of the normal back an forth. Best vehicle purchase experience in many many years.

The price and the vehicle was just what they originally stated. Transaction was easy and low pressure

excellent as always!

Very professional you can trust their work

As soon as I showed interest with a vehicle, my salesman Matt was there and let me tour the vehicle. He gave me his contact info for later. I then wanted to test drive the car and Matt helped me see more features with the car. During the buting process I didn't have a check ready as I made a mistake writing one, and they allow me to use the car to get another check. Matt did an awesome job and I felt welcomed.

Very friendly place and gave me a great deal!

Always Great Service at a reasonable cost! I highly recommend!

While I was putting gas in my pickup, I noticed a missing lug nut. We were trying to head out of town yet that morning for a trip. I went to Laramie GM, and they fit me into the schedule. The lug nut was replaced, and they checked the torque on the others in 45 minutes from the time I showed up with the problem

Not good

This was the best experience I’ve had with the dealership in the last couple of years.

Excellent

Brought in for a recall, told it was completed. The next day I get a call saying the software update didn't totally finish, so now I have to drive back to Laramie from Rawlins. Not Happy about it.

Waited 2 1/2 hrs. for oil change and tire rotation. If there was going to be a delay should have offered options

Everyone is soooo nice!!

Got the wrong part installed. Had to pay for it when i thought it was a recall.

Good job. The communication should have been better over the 3 days my truck was in the shop.

Always a pleasure dealing with Laramie GM, from sales to service. Great People!

It was easy to get an appointment, and the dealership kept me posted on the details and progress of my repair. Best of all, the repair was done much sooner than expected when the part came in ahead of schedule!

Diondre, Joe, & Morgan are amazing to work with. They are understanding of wants & needs when purchasing a new vehicle.

I am an 80+ year old woman and trust the staff at Laramie GM 100% with every service question and every concern I may have. I have absolute confidence in the advice and recommendations they give me. My 2017 Equinox is the 10th vehicle I have purchased from Laramie GM. It surely will not be the last.

Didn’t have what I wanted on the lot but they were able to find one and have it ready to meet my requirements and schedule.

Joey was very professional and continued to look for the right vehicle for me! He showed me many options of what I was looking for. He took the time to listen to what I wanted and found me the right vehicle. Excellent customer service!

I love being able to schedule through the app. As soon as I pulled in I was greeted by name and the salesman knew what I was there for.

Excellent staff, friendly & helpful

Everything I requested was great.

Nothing, they were all friendly and did maintenance really fast!

Professional service and always a great experience at Laramie GM Auto Center

Great, kind, prompt

Please tell upper management that Ryan was a class act. He was such a great salesman. So simple and easy to relate to. I wish there were more salesmen out there like that. Not only his presence, but the entire staff was welcoming and I am very pleased with my experience. I've been telling everyone where I bought the truck at. And why they need to do business at Larime GM. Thanks guys for all the hard work. May GOD bless you all with a great day 🙏🏻

I took my pickup in for an oil change and tire rotation. The work was done well and promptly

Always professional and great service

Nice people able to get truck in for warranty work under time pressure.

Great employees with great service!

Joey and Morgan are top notch.

Super nice. They called that night to tell me what they did and that there was one more service to perform on the breaks. I told them to keep my car and do it in the morning. They called early to say it was ready. Very polite gentleman I dealt with.

DISAPPOINTED

I was stranded on my way home to Texas and had to get towed into Laramie at 9pm at night. The following morning, Ben got us in quickly, addressed the issue, and took care of some other recalls while he was at it. We were gone and back on the road before lunch time. We were very grateful to the team there!

Service was fast and staff was friendly

Very simple

I appreciate that you got my P.U. in as fast as you did and got parts to fix it. Overall experience was great.

Always easy to work with.

Outstanding service! Made every effort to meet my wants and needs. Mike exceeded my expectations. I will definitely keep coming back and sharing my experience. Thanks

Truck had multiple problems that were taken care of as rapidly as possible

Excellent customer service

They listened to me this time. It did take longer than I expected though.

The team was able to get me in and resolve my issue in a reasonable time

service done in reasonable time

Im from Georgia and was visiting a friend In Laramie. I noticed a leak and brought it to you guys. Ben was my service writer and was excellent. Everyone I dealt with was friendly and helpful. The work was completed quick and looks good quality. Very happy with the service

Angel was very pleasant to deal with.

Quick under hour

I had an appointment scheduled for 1030 when I got there. The gentleman informed me that it was going to take quite some time and I had to get on the road for work so he came and told me that they could just do a spill and fell and get me out of there quicker so I assumed I would just get the oil change Which I did but it still cost me $89 which is crazy considering all they did was change my oil and did nothing else. They didn’t change the sticker on my windshield had known that for another $10 and maybe another 30 minutes I could’ve had my windshield washer fluid filled and everything checked just an oil change was not worth $89 and this was the first time I was very dissatisfied with the service I received the gentleman at the desk was awesome though

The problems with my vehicle were taken care of and they knew that I was from out of town, so they did their best to get the repairs completed in one day so I could get back to my home.

Tim was so helpful and pleasant to deal with. We purchased both our GMC 2025 Truck and our Chevy 2025 Traverse from Tim - he was a pleasure to work with!!

Took a lot longer than expected, but not entirely the dealership's fault. Communication was good and unfortunately, I ended up leaving the vehicle with them and getting another one since it was a fleet truck... Everyone I worked with was very nice, and I just wish I would have known sooner just how bad the truck was damaged so I could have made better decisions sooner.

Ben was a great salesman, and the financial department was great with answering all my questions and guiding me through the purchasing process.

Great experience. Thank you.

I needed my vehicle serviced and was able to get it serviced the same day that I called. Thank you for great service and working me in. I was going to be in Laramie unexpectedly and this saved me a trip from Saratoga. I really appreciate it.

The job eventually got done. I was told to bring my Chevy Express van in on a Tuesday morning. The vehicle sat there the entire week untouched. For four days...These are days I could have been using it in my business. I received communication ONE time during the entire process from Jaden (which I appreciated.) I was then told on Friday that the vehicle would be done on Monday or Tuesday (now a week from when I brought it in). It was not done until Thursday afternoon. Come to find out, they did not even order a part I needed until a WEEK after I brought the vehicle in. I asked to see the vehicle on Tuesday, to see if the original problem (door not sealing) had even been addressed. It had not. I had told Lonnie this was the main problem I needed fixed. He told me I needed a new door. However, he never passed on the information about the door not sealing, so the new door looked exactly the same as the old with a large gap at the top. When I told the tech, Andrew, he said that was the first time he had heard anything about that. Andrew did fix the issue and did a great job of it. However, I suspect the issue could have been quickly corrected with my old door. He told me all he needed to do was bang the hinge out so that the door bent in and sealed. That could, at a minimum have been attempted with my old door, and then if it didn't work, they could have sold me a new door. Instead, I was sold a $1000 door (plus labor to install), that I may or may not have needed, and I don't believe there was ever intent to fix the problem. So I give two stars, one for Jaden and one for Andrew. I commend them. I thought the other staff I interacted with were rude and unpleasant, and clearly Lonnie had no intent to fix my original issue. I will never come back here again.

Oil change and they discovered a recall for software change. Chevrolet online did not show a recall before my visit. Good catch.

Derek and Angel were both friendly and accommodating while my vehicle was being serviced at Laramie GM. I was promptly informed when my vehicle was done.

10;00 A.M. service appointment ( oil change, filter, one cabin filter, multi point inspection, tire rotation) became a three and a half hour long process. Other than that employees were friendly and I believe competent. I’m assuming that the service department is understaffed.

Everyone was very helpful

We were really stuck on I 80 but were able to get to Laramie GM. They fixed our truck quickly and with skillfully. Thank you very much! Travelers from Indiana

We called in because our front assist was unavailable, our outside temperature gauge was not working and our check engine light was one. They originally told us to drop our car off on Saturday. We received another phone call and they asked about the problem. When we repeated it they told us that they don’t have the right technician in on Saturday’s and to bring it in on Friday and that they didn’t know why they told us Saturday. All of the loaner vehicles were unavailable and a rental could not be used until there was a diagnosis problem. My husband took the morning off work. He was longboarding across town since we did not have a vehicle and none was provided to us. After no communication from the dealership unless we called, we were told at 5:40 pm on Friday that we would not be getting our car that day and that Angel would be calling us back Saturday morning to set us up with a rental. We thought that was odd because we knew they weren’t open on Saturday’s but we didn’t have a choice. We did not hear from Angel Saturday. I called the dealership and was informed that Angel was not working that day and was transferred over to his supervisor who I had to leave a voicemail with. They called me back at 2 pm on Saturday saying that everything was mechanical fine with the vehicle but they were working on the tire but couldn’t get the patch to stick. He apologized for Angel promising us a rental on a Saturday when they were closed and offered to put the donut on the car and bring it to us. I told him I would need to speak to my husband. My husband called him back 5 minutes later and the tire was now suddenly holding air and was fine. They dropped us off the car. Now Wednesday the very next week my front assistant is unavailable again along with the temperature gauge and I’m being told no loaners are available.

My experiences have always been 5 star. Special thanks to Mike and Angel in the service department. Actually....I never want to go anywhere else!

Great service!

Great help!

Very easy to schedule my service appointment, check in was quick and the service was done while I waited. Comfortable waiting area. All the staff are very friendly.

Extremely poor communication. My vehicle was at Laramie GM for 33 days - and I only received 2 phone calls. On June 28, a GM rep told me they would call me as soon as possible with the results of the vehicle diagnostic, but I did not hear from anyone again until July 9. Then on July 11, Davis told me that my vehicle would be done "in a about a week", but I did not hear from him again until July 30. If additional work needed to be done, that should have been communicated. The service work on the vehicle was done satisfactorily, but the customer service / communication was disappointing.

Quick, friendly service.

Courtney was helpful and informative, we enjoyed our time with him.

I asked for the DEF to be topped off at my service and that did not get done.

everyone was wonderful, just took a bit longer than expected,

I dropped my truck off before 1pm for my scheduled appointment and it took 3hours for a call to ask if I needed more done with my truck.

I went in go see what was wrong with my truck and to get it serviced. The part was ordered and a quick appointment was made. My key will now come out of the ignition and all is well. Also, I had the day for the appointment wrong, but they were able to fit me in and get my truck fixed. Great experience!

The service writer was great, personable and professional. He suggested tire rotation but wasn't pushy and we looked and it was past time to do them. He also helped me used points to pay.

It's a pleasure to do business with Laramie GM. In fact, I would not go anywhere else. EVER. ALL the staff are simply wonderful from Allie who answers the phone to Mike who manages the service.

Just an oil change. Went well and quickly.

I was able to get a same day appointment for an oil change and tire rotation. Mike text me that he was available if I had any needs during the service. Afterwards, I was able to get pay for the service with points that I had. Mike was wonderful with his help in explaining everything and helping me figure out how to find my points. I would say the only strange thing that happened was when they found a hub leak and said I’d need to make an appointment with the BIG service department. When I called, I realized the guy I was talking to was actually in the left side of the garage I was just in. Seems like I should have been able to just walk across the bay and make the appointment.

Very nice professional staff

my fob unit had malfunctioned the service writer work me in and got the problem fixed

I had the oil changed and tires rotated on my pickup. I was in and out in about 1/2 hour. Very good service. Friendly service department.

just got an oil change and tire rotation. All went well. Everyone done their job well.

I originally brought the car to the service department because the interior lights would stay on as if a door was ajar, but the door ajar light on the dash was not on. The passenger door hinge was worked on, but didn't correct the problem. I open and closed the hatch, which seemed to correct the problem. The passenger door latch was rebuilt, which eliminated excessive stiffness in the lock, but the interior lights still stay on while the car is being driven for 20 minutes as if a door is ajar.

Your technician did a great job and got me out in record time 👌 Good job as always!

Diondre made buying a truck easy. He helped me navigate the website to pick the features I wanted on the new truck, placed the order and sent me updates on its build, shipping and arrival at the dealership. First class service.

Staff is kind, helpful, and straightforward. Greatly appreciated.

It was great! I am now driving my dream car, thank you. The experience was seamless and they went out of their way to make things happen just the way i needed them to. Thank you Laramie GM.

They were so fast and got my truck fixed with no problems fastest service I’ve ever had

Everyone was respectful and waiting time was shorter than expected. Popcorn was delicious.

The execution of the required warranty repairs on our 2020 Chevy met a commendably high standard. The work was delivered promptly and expertly. Thank you so much Ben and Joe! :)

Courtney was amazing in helped me get the car I wanted! He checked in, answered all my questions, and just made buying the car as stress free as possible. Me and my sister both had his help and he’s amazing

Davis did a good job for the prep of our appointment. He checked with a long standing insurance we have had and found the charge for this significant service was free

Easy drop-off and pick up. Done quickly.

Very good.

Great work as usual.

Generally good customer service, but new tires improperly balanced.

Got my vehicle fixed

My rep, Davis, has been exceptional in working with me over the last few months on several issues!

While in town visiting my friend I called to see if my vehicle could get serviced. Laramie GM got me in and out with a prior appointment being made. Thanks

All went well. I waited 45 minutes for the service.

Done on time and complete check over

Very friendly staff. Everyone was helpful. Ryan made sure to answer all of my questions and make sure I got the truck I wanted.

It was the most pleasant experience we have had purchasing a vehicle! The employees here are kind, patient and knowledgeable in what they are selling. Our salesman, Joey deserves applause! Two thumbs up

Service was great, just had an issue with the shuttle driver, seems he forgot to pick us up. Had to call him a second time.

Sales and finance were very professional

Got my car fixed faster than estimated. Really easy to work with Ben was great. Thank you everyone.

Very good I have bought 2 trucks there and both experiences were very good. We got in and got everything done in record time and I am very pleased!

Fast service. Checked all tire pressure monitors, found one bad, replaced it and the cost of the work was really reasonable.

Came in while driving across U.S., with failing water pump. Was able to immediately schedule diagnosis and repair. Vehicle was at dealership for 24 hours and paid 30% less than estimated. Ben in Service was great. Thank you.

They let motor oil run all over the frame when removing the oil filter. After driving to Denver and back it was still dripping off of the frame and I had the oil leak on my garage floor. This was engine oil and not from the transmission that they said was leaking fluid,. The differential was low but they said they could no top it off. Did not fill the DEF.

Mike and Ben were professional and friendly. Great customer service!

Installed my new tires and did a good job as always!

Agent was very friendly and professional. Love our new car.

Matt is a solid sales rep, i felt no pressure in my purchase they gave me every possible option to accommodate me no hassle, super chill environment, i will refer everyone I know to the dealership and too Matt

Everything was very well taken care of.

Thank you

We dropped the vehicle off the day before the appointment. The appointment was scheduled for 0800. The vehicle had not been repaired by 1430 when we showed up to check on its status. Once the vehicle was taken in to be repaired, it was a out of the shop in an hour. There was zero communication about the vehicle on this particular day and very little communication (and only because the sales people kept inquiring) on the previous visit.

Both the salesperson and finance manager were kind and patient.

Excellent as always!

Ver good easy

Since we got our truck, this shop and everyone who works there have been amazing and helpful! Incredibly knowledgeable, kind, supportive. We'll only be going there for all of our needs from now on.

All work done professionaly and on time

Nice fast did remedy the situation thank you

Wok time slow. Truck repeatedly had check engine lights after every repair. Finally have my truck back, hoping to not have any new check engine lights thus time

Everything was handled promptly and fixed as needed. I have purchased my last four vehicles from Laramie GM, have all service work done there, and will continue to do so in the future.

Simple, straight forward, no high pressure tactics

The scheduled tire rotation was not performed with the scheduled oil change.

They got me right in and performed the service in a timely manner, but I am deducting a star because when I went in I had a “check washer fluid” warning in the DIC and on the way home it came on again. I checked the inspection report and it shows that the reservoir was filled. I put in about a third of a bottle that I had at home to see if the reservoir was leaking- it is not. It makes me wonder what else was not done.

Courteous, expedient, and proper service. No complaints

This rating pertains to the Collision Center. Abbey and Lonnie are top notch professionals. They are also knowledgeable, honest, and friendly. The Collision Center properly repaired my damaged truck. They represented my interests much better than my insurance company did. I highly recommend them.